Lower the Cost to Serve
Leveraging artificial intelligence, machine learning and virtual reality technology can reduce the cost of monitoring and service while improving our effectiveness in how we serve customers. As an example, more than 90 percent of the alarms received through monitoring centers are false alarms. By utilizing machine learning and predictive analytics to more quickly and accurately identify these false alarms, we can lower the cost of our monitoring activities while improving service levels. In addition, our functional transformation initiatives are improving the efficiency and effectiveness of the back office.