Security Business Transformation

Leveraging artificial intelligence, machine learning and virtual reality technology can reduce the cost of monitoring and service while improving our effectiveness in how we serve customers. As an example, more than 90 percent of the alarms received through monitoring centers are false alarms. By utilizing machine learning and predictive analytics to more quickly and accurately identify these false alarms, we can lower the cost of our monitoring activities while improving service levels. In addition, our functional transformation initiatives are improving the efficiency and effectiveness of the back office.

For large, national customers, there is great potential to harness the massive amounts of data from existing installed security and other hardware. Leveraging innovative technology and advanced analytics, we are expanding the traditional, commercial security value proposition to deliver real-world customer insights that unlock productivity and revenue-growth opportunities across the operational footprint of our large, national customer accounts.